BYC - Solution Delivery is a consulting company. We are
based in Cape Town, South Africa. With offices and clients both locally
and within the UK we operate and assist companies on both continents with
various requirements linked to either improving a current business offering
or designing an infrastructure from concept.
Our specialist area is working within the contact
centre arena where we continue to aid various organisations in all industry sectors
in improving their operational performance, cost effectiveness and overall
customer experience.
Our resources have expertise in working with all industry
sectors in the US, Asia, Europe and Africa.
We recognise the need for companies to constantly review
their product and customer offering ensuring that not only are financial
models working, but that our clients ensure effective implementation of
new ideas and optimise each customer contact. |
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With the recognition of Offshore opportunities that exist for various
solutions, we are actively encouraging companies to consider South Africa
as a destination of choice. The natural resources and infrastructure that
exists within this region are rapidly proving to global organisations the
opportunity that exists by transferring their service and sales solutions
from more expensive areas to this one.
With a proven track record with all our clients, we assure
you of our commitment to delivering practical and cost
effective consulting solutions that enhance
your profitability as well as your customer
loyalty and experience.
The approach undertaken by Byron-Yeats Consulting is
one of ensuring professional and cost-effective
Customer Solutions with
an appreciation of variances in specific country or industry sector needs. |