About Us

We are a company servicing all global regions with a vast client base. Operating for many years, BYC provides support to our clients by ensuring your customer delivery is aligned to your brand.

Operating for over a decade we assist our clients around the world by ensuring their customer delivery meets all expectations. The founder of BYC, Jackie Naughton gained her contact centre expertise by developing and managing 4,500 workstations across thirteen countries and with her leadership, BYC now supports all types of contact centres globally.

As a company, BYC is passionate about the customer experience whether internal or external. Our large team provides dedication and professionalism in every interaction. Our services ensure cost effective, practical and flexible advice that focusses on solutions by driving improvements via your contact centre and resources operating within it.


What We Do

  • Contact Centre Consulting
  • Temporary Operational Management
  • Customer Evaluation and Outsourced QA Services
  • Licensing of Our QA and On-line Coaching Reporting Tool
  • Training Expertise


AQUA Key Components

These are a few key elements AQUA can bring to your call centre enviroment.

Live Easy to Use Reporting

Having data at your fingertips is essential to running a efficient contact centre. Licence our easy to use online QA Reporting tool.

AQUA Professionals on Standby

Need help and don't know where to look, AQUA Professionals are a call away.

Quality Assessments

With the experience of the AQUA staff, your QA is in good hands.

AQUA in the Cloud

In Cape Town or London? AQUA can be accessed from anywhere so you are never left in the dark.

On Line Coaching

No more paper processing – Aqua allows all information to flow on-line increasing efficiencies for your teams as well as ensuring improved information flow within your contact centre.


We have multiple protection securities in place to provide you with complete confidentiality and protection of your valuable customer information.

Contact Us

Send us a message and we will get back to you as soon as we can.

Mobile: +44 7528 036 481 (UK) +27 82 553 3576 (SA)
Office: +44 121 258 0240 (UK) +27 21 531 9949 (SA)